These terms cover your use of this website and any work you buy from ThomasDesk, a small business based in Palm Coast, Florida. Each install also gets a short written scope before you pay. If that scope and these terms disagree, the written scope wins.
1. What you're buying
ThomasDesk installs a private AI operating system for your business: workflows, automations, SOPs, dashboards, and a weekly correction call. What's included in your install is confirmed in the applicable written proposal or order.
2. Prices and payment
- Pricing for your install and ongoing support is set out in the applicable written proposal or order.
- After a fit call, we confirm scope in writing and send a secure invoice. Pay by card or bank, no account needed. Bank transfer (ACH) is welcome for setup fees.
- The setup fee is due before the install starts. Monthly support is billed monthly in advance.
3. Cancelling
You can cancel monthly support at any time with written notice; it ends at the end of the month you've already paid for. Systems and documentation built for you stay yours. If you cancel before the install starts, we refund the setup fee in full. After the install starts, refunds are handled fairly based on the work completed, as described in your written scope.
4. Your part
- Give us the access and information the install needs, and a point person who can make decisions.
- Review and approve customer-facing messages and automations before they go live.
- Make sure you have the right to share the data and content you give us, and follow the rules that apply to your industry and your customers.
5. What we will and won't do
- Nothing customer-facing sends without your approval.
- We won't promise specific revenue, savings, or time numbers. We measure against your baseline and report honestly.
- If we find the bottleneck isn't real, we'll tell you and recommend not installing.
6. Ownership
Once paid, the workflows, documents, and configurations built for you are yours. Third-party software you use stays under its own license and terms. We may reuse general know-how and non-confidential templates in other work. We keep your information confidential and will only describe your project publicly with your written permission.
7. Third-party services
Your desk runs on outside tools (for example AI models, email, CRM, and automation platforms). They have their own terms and fees, and we aren't responsible for their outages or policy changes. Software subscription costs are yours unless your scope says otherwise.
8. Limits
To the extent the law allows, our total responsibility for any claim is limited to the fees you paid us in the three months before the claim, and we aren't liable for indirect losses such as lost profits.
9. Florida law
These terms are governed by the laws of the State of Florida. If we ever disagree, let's talk first.
10. Changes
We may update these terms. The version in effect when you signed your scope applies to that engagement.
Contact
ThomasDesk, Palm Coast, Florida
Email: hello@instantmarketingnerds.com
Phone: (843) 582-2755
Or use the contact form.